Privacy Policy

The information we collect from our members, contractors, and staff helps us continually improve your experience with us. This personal information may include - your name and contact information; ID/passport number; date of birth; preferred communication methods; medical aid loyalty program information, and credit card details. We also create information that becomes part of the personal information we hold about you, such as your membership number and your usage of our facilities and services. We also collect the following information:
The term "special personal information" in this context refers to information relating to your religious or philosophical beliefs, race or ethnic origin, trade union membership, political opinions, health, sexual life or criminal behaviour. Whilst we do not generally collect special personal information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. We will use the health information provided by you exclusively to serve you better and meet your needs. By providing this information to us, you are consenting to our using it in the manner set out in this policy.
 
Personal information about children
We do not knowingly collect personal information from children (under 18 years of age) without the permission of their parent or guardian. As a parent or guardian, please do not allow your children to submit personal information without your permission.
Photographs for your membership card, in the interests of security and the prevention of crime, we may take a digital photograph of each member to whom a membership card is issued. By providing the digital photograph to us, you are consenting to our using it in the manner set out in this policy.
 

Contacting us via our website or otherwise
When you use the www.aktiv60.co.za website (our “Site”) or any Aktiv60 mobile application or contact us by post, telephone, fax, email, SMS,  or WhatsApp, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number, as well as traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep on record of that correspondence.

CCTV
We use CCTV in our facilities for health and safety reasons. If you have any queries in relation to the use of CCTV operating in and around our facilities, please contact us.

What do we do with personal information collected from you?

• We use personal information to provide the services you request from us to facilitate staff administration, administration of your membership, facilitate bookings of classes and appointments with our own or third-party service providers and other transactions.

• We may also use the information to advertise products and services, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to administer and maintain membership records.

• In addition, we use this information to improve our membership and customer services platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

• We also use your details to send you newsletters and promotions, prize draws, competitions and other promotions via email, telephone, WhatsApp or post.

• We will also use the information while collecting your membership fees and any other payments that may be due to us from you.

• If you apply for employment at Aktiv60, we use the personal information you supply to process your job application.

• Other than as set out in this privacy policy, we will not share your personal information with third parties (excluding our Parent company and other subsidiaries) for marketing or any other purposes without your consent, unless we are required to do so by law.
   

What about Cookies?

• Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to automatically collect information from your computer such as your IP address and other details about your computer which are automatically collected by our web server, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

• The “Help” menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

• Additionally, you can disable or delete similar data used by browser add-ons, such as flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

• However, because cookies allow you to take advantage of some of our essential features, we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Does Aktiv60 Limited share the information it receives?
Information about our members is an important part of our business, and we do not sell it to others. Aktiv60 shares member information only as described below:

• If you have joined us via a Corporate Medical Aid rewards program, you consent to us sharing your information with the relevant Corporate, our parent company and subsidiaries.
   

Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this privacy policy and as permitted by South African data protection legislation.
 
Protection of Aktiv60 and Others
We release account and other personal information when we believe that such a release is appropriate to comply with the law; enforce or apply our membership or other agreements; or protect the rights, property or safety of Aktiv60, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, sharing or otherwise disclosing personally identifiable information from members for commercial purposes in a way that is contrary to the commitments made in this privacy policy. With your consent, other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How secure is my information?
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

What about links to other websites?
Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites. These third-party websites may use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this privacy policy. Please contact them directly for more information about their privacy practices.

What choices do I have?
As discussed above, you can always choose not to provide information. If you do not want to receive email or other mail from us, let us know in writing if you don’t want to receive these offers. However, please note, if you do not want to receive legal notices from us, such as this privacy policy, those notices will still govern your use of Aktiv60, and it is your responsibility to review them for changes.

Notices and Revisions:
If you have any concerns about our privacy policy at Aktiv60, please contact us at admin1@aktiv60.co.za.